ikontapware
Ikontapware Quality & Process Management
+372 505 5912
help@ikontapware.com
About ikontapware

Who is actually
behind the webinars?

A team that has spent years working inside quality and process management — not studying it from the outside.

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ikontapware team at work on quality management processes

A platform built from practical experience

Ikontapware started as a small consulting practice focused on ISO standards and internal audit preparation. The webinar format emerged because clients in smaller Estonian cities needed access to the same knowledge without travelling to Tallinn for every session.

The topics we cover — process mapping, audit readiness, document control, risk-based thinking — are drawn from real projects, not textbooks. Each session is prepared by someone who has worked through the same problems with real organisations.

8+

Years delivering quality management education

40+

Live webinar sessions held annually

12

Industry sectors covered in programme content

Live webinar session on process documentation
Participants engaging with quality management content
How we work

The approach behind every session

Each webinar follows a structure that moves from context to application. We spend time on why a particular requirement exists before explaining how to meet it — because understanding the intent makes implementation far more durable.

  • Focused scope

    Each session addresses one specific area — no sprawling agendas that dilute attention.

  • Live Q&A built in

    Questions are answered during the session, not deferred to a follow-up email thread.

  • Materials included

    Templates, checklists, and reference documents accompany each topic — ready to use, not just to read.

  • Updated annually

    Content reflects current standard revisions and regulatory changes, not last decade's interpretation.

The people who prepare and present

Our presenters have backgrounds in auditing, quality engineering, and management systems consulting. They are not academics — they have worked inside organisations navigating the same certification processes your team faces.

Tiina Rebane, Lead Quality Auditor
Tiina Rebane

Lead Quality Auditor

Märt Leppik, Process Management Specialist
Märt Leppik

Process Management Specialist

Sessions are also open for questions before they begin — participants can submit topics in advance through the registration form so the presenter can address specific scenarios relevant to their industry.

End of overview

See the full programme

Upcoming sessions, topics, and registration details are listed on the learning programme page.

View programme

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